REFUND POLICY
If you are not entirely satisfied with your purchase, then it saddens us and we’re here to help you. Returns requests must be completed by filling in the ID AfterSale Form.
If you are a consumer and have purchased one of our products from one of our distributors, you should contact the distributor.
Deliveries and Acceptance of the Products
Any loss or damage to the Products in delivery, or other obvious quality, quantity, or condition issues which appear to have occurred during the transportation, must be reported within 2 hours of delivery. Otherwise, the products will be deemed accepted.
Fitted Items
All products must be quality checked prior to being fitted. Any damage to the products in delivery, or other obvious quality, or condition issues, must be reported within 24 hours of fitting. Otherwise, the products will deemed accepted.
We will not generally accept responsibility for any product faults or issues not covered under our Warranty Terms or otherwise excluded under our General Terms
Faulty or Defective Products
Where products are faulty or defective (and this was not apparent on reasonable inspection on receipt of the goods and after checking general quality) you shall be entitled to make a warranty claim where the product is still in warranty under our warranty terms, and this is not excluded under our general terms.
Good Stock
Where you wish to return “good stock” (i.e. the product is non-faulty or defective), products purchased in the last 30 days can only be returned. All good stock must be unused and unopened in the original (undamaged) packaging.
We cannot accept product returns that have been purchased by “special order”, i.e the product has not been drawn from ID’s stock and was manufactured according to the customer’s special request. Products that have been reduced in price for display and/or special offers cannot be returned.
All good stock orders cancelled or returned after dispatch (including duplicate orders or back-orders) will be subject to a 25% restocking fee.
Process for Requesting Replacements or Refunds
All return or refund requests must be completed by using our Aftersales form.
We will require clear, good quality and detailed photos of any relevant products prior to the agreement of any replacement products, as well as any other evidence which we may reasonably request (including proof of purchase). For damaged / faulty items, images required include 1 x full image of the product in question, 1 x image of the damage and 1 x image of ID branding. Where necessary, further images maybe requested.
Where we required it, all products (including defective products and good stock) must be returned to us. All packaging, delivery and other costs of returns must be paid by you.
All warranty or returns claims will be subject to any additional terms and conditions in our general terms our warranty terms.
All returns will be inspected on return and if these terms are not adhered to then we reserve the right to withhold credit on any returns and will notify you of this.
Where we have asked for products to be returned no refunds or replacements will be processed until the products are received back in good condition.
Remedies for Returns
Good Stock: All good stock items returned will be refunded by way of credit notes which can be allocated to future orders. If credit notes are not used within 12 months from the date of issue, it shall lapse. All return of good stock shall be subject to a 25% restocking charge with no exceptions.
Faulty / Defective Products: Where we are satisfied, acting reasonably, that your warranty claim is valid, and any and all follow up queries have been addressed, then our sole remedy shall be either for: (a) repair or replace the rejected products; or (b) if the product is no longer available or cannot be repaired, replace the products with the nearest equivalent at that time.
We shall not pay or take responsibility for removal of defective products or the installation of replacement products.
Queries
For all returns enquires please email admin@idbath.com.
You can also contact our technical department by emailing admin@idbath.com.